What Great Support Looks Like
When Crystal Holifield was recognized as the 2026 Alabama Direct Support Professional of the Year, the honor reflected something those around her already knew: great support is built through consistency, trust, patience, and the ability to truly see each person as an individual.
As a Direct Support Professional with VOA Southeast, Crystal Holifield recently received recognition on a national stage during ANCOR Connect ’26, held in April of this year. Hosted by ANCOR, the conference brings together providers, advocates, and leaders from across the country who are committed to strengthening services and expanding opportunities for individuals with intellectual and developmental disabilities. Crystal’s recognition reflects the meaningful impact of the care, support, and person-centered approach she brings to her work every day.
ANCOR is one of the nation’s leading organizations advancing community-based services and support for people with intellectual and developmental disabilities (IDD). Each year, the organization recognizes Direct Support Professionals who demonstrate exceptional commitment to person-centered care and make a meaningful difference in the lives of the individuals they support.
For Crystal, that impact takes shape in everyday moments.
According to her nomination, Crystal takes time to understand each individual’s routines, interests, communication style, and goals. Because no two individuals are alike, she tailors her approach to each person, knowing that effective support starts with understanding.
When someone feels anxious or uncertain, Crystal responds with patience, calm communication, and practical solutions that help restore comfort and confidence. Through visual schedules, creative daily activities, and goal tracking, she helps individuals build skills, strengthen independence, and stay engaged in daily life.
Through this approach, Crystal demonstrates what direct support is truly about.
Going Beyond
Direct support goes beyond helping with daily tasks. At its core, it helps individuals feel heard, capable, respected, and empowered. It creates opportunities for people to build confidence, develop skills, and gain greater independence over time.
For Crystal, that impact extends beyond the individuals she directly serves.
Her creativity, professionalism, and person-centered approach have influenced team members and strengthened support across VOA Southeast’s IDD programs. As a result, the care she brings each day helps foster a culture rooted in dignity, opportunity, and respect.
Because of that impact, recognition as Alabama Direct Support Professional of the Year—and national recognition through ANCOR—highlights the essential role Direct Support Professionals play in the lives of individuals, families, and communities.
VOA Southeast is proud to celebrate Crystal Holifield and grateful for the compassion, dedication, and professionalism she brings to her work each day.